Solutions

 

Click and Collect Unleashed

Helping brands power exceptional click and collect experiences by making complex challenges – easy, for retail solutions. Read on about OrderDynamics innovatives in retail, like helping make click and collect, in-store pickup, and omni-channel order fulfillment, a reality.

Click and Collect

In-Store Pickup

Get all the tools you need to support and manage complex omni-channel order fulfillment, that keeps customers happy. In-store pickup increases your cross channel sales, basket size, foot traffic and customer loyalty. Make click and collect a reality by using any existing store level inventory to fill online orders. That includes leveraging merchandise from even small pop-up stores locations. Give online shoppers the flexibility to buy online and choose an in-store pickup location of their choice. OrderDynamics is the omni-channel order fulfillment solution that delivers.

Benefits:

  • Improves customer satisfaction
  • Increases store traffic
  • Expands item basket size
  • Drives more upsell opportunities

Ship from Store

Improve retail efficiency and drive faster deliveries by converting your brick and mortar stores into local distribution centers. Click and collect and omni-channel fulfillment are about leveraging your merchandise intelligently, and getting it to customers more effectively. After a customer purchases online, an intelligent order routing system processes the order. OrderDynamics’ then automatically routes orders for store fulfillment as much as possible. Based on individual store level requirements, inventory reserves, and rules customized to your business needs; this leverages your full business assets. It just makes sense. Use what you have, put your inventory where customers will see it (in-store), and ship-from-store where it is closest to your customers, and keeps store merchandise fresh.

Benefits:

  • Expedites delivery times
  • Reduces shipping costs
  • Minimizes markdowns & clearance
  • Eliminates out of stock scenarios

Ship-to-Store

Use Ship-to-Store fulfillment to automatically source available inventory after a customer makes an online purchase. An important part of click and collect is that ability to ship the right product, for an in-store pickup – fast. Whether sourced from the distribution center, third party logistics provider, or other stores inventories, OrderDynamics speeds it to the pickup location.

But wait, the job’s not done, yet. OrderDynamics also gives retailers communication flexibility. Notify the customer when the click and collect merchandise is ready for an in-store pickup. Do this on your customer’s favorite communication method, be it email, text message, social direct messaging, or voice. Ship to Store gives you the advantage of quickly getting items to a store that might not regularly carry certain products. It means your pop-up store can carry your full inventory portfolio – virtually.

Benefits:

  • Leverages internal delivery network and trucks
  • Increases stagnant warehouse inventory turnover
  • Provides flexible omni-channel fulfillment for non-conventional products
  • Prevents overselling in store inventory

Online Inventory Lookup

Online Inventory Lookup as part of the OrderDynamics Order Fulfillment Solution

A critical first step in the click and collect shopping journey is inventory visibility. If you don’t tell your customers whether you have inventory of the items they want to buy right now… then you will lose the sale. Give your customers confidence that they can go to your store and find the item they crave.

Show real-time online views of your inventory levels down to specific store locations, across all your digital channels. When your customer wants what you have, and they want it now… let them know exactly where to get it or where to do an in-store pickup.

Benefits:

  • Shows customers where to find inventory
  • Creates a sense of urgency – when merchandise levels are low
  • Avoids lost orders due to stock-outs
  • Reduces profit loss from excess markdowns and clearance sales
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Omni-Channel Delivery with Order Management

Customer Care

Multi-channel customer care with OrderDynamics Order Fulfillment Solution

Center your omni-channel commerce strategy on the customer experience. Promote repeat sales and loyalty by providing sophisticated customer service across all your retail channels. Give your customer service agents the right customer information from across the enterprise. They need to know if it was a click and collect order, ship-to-store transaction, or if the item is coming back from a chronic returner.

Equip your associates with a smooth customer care solution that transforms a call agent into a helpful, service oriented, customer knowledge worker.

Benefits:

  • Improves customer satisfaction
  • Provides deeper transaction and customer history details
  • Lets agents make smarter decisions to help shoppers
  • Gives associates full retail inventory visibility

Retail Verticals

Vertical DOM Solutions - for Click & Collect

Click and Collect is an important to all of retail. However, the focus of in-store pickup and the different solutions supporting order fulfillment vary by retail sector. Retail verticals have different needs for advanced Distributed Order Management (DOM) capabilities catering each nuances. Understanding this, OrderDynamics has evolved our system to suit individual retail sectors. Click here to find your Vertical DOM capabilities that cater to your vertical’s needs, helping you drive sales and stay ahead of your competitors.

Benefits:

  • Tailored DOM/OMS capabilities
  • Provides features needed by your retail sector
  • Focus on driving retail not system details
  • Improves customer satisfaction