Solutions

 

Click and Collect Solutions Unleashed

Helping brands power exceptional click and collect experiences by making complex challenges – easy. Practical click and collect solutions that improve
retail’s order fulfillment.

Click & Collect Solutions

Click and Collect Solutions Icon

In-Store Pickup

Get all the tools you need to support and manage order fulfillment that keeps customers happy. Click and Collect solutions increases your cross channel sales, basket size, foot traffic and customer loyalty. Make click and collect a reality by using existing store inventory to deliver online orders. That includes using merchandise even from small pop-up stores. Give shoppers the flexibility to buy online and choose an in-store pickup location of their choice. If you need full featured click and collect solutions, then OrderDynamics is the system that delivers.

Benefits:

  • Improves customer satisfaction
  • Increases store traffic
  • Expands basket sizes
  • Drives upsell opportunities

Ship from Store

Ship from Store - Click and collect solutions

Improve retail efficiency and speed up deliveries. Do this by converting your brick and mortar stores into local distribution centers. Click and collect solutions are about leveraging your merchandise intelligently. It’s about getting products to customers fast, and efficiently. After an online purchase, intelligent order routing kicks in. Our advanced technology automatically routes orders to your shops for store based retail fulfillment. Intelligent routing monitors each store’s capacity, inventory levels, and business rules set up to your needs. Use all of your products and assets across your entire business. It just makes sense. Use what you have. Put your inventory where customers will see it (in-store). And, ship-from-store where it is closest to your customers. It’s about getting your retail fulfillment done the smart way.

Benefits:

  • Expedites delivery times
  • Cuts shipping costs
  • Reduces markdowns & clearances
  • Eliminates out of stock scenarios

Ship-to-Store

Global Click and Collect Solutions

Ship-to-Store is a click and collect solution that pleases shoppers and engages your store resources. BOPIS (buy online pickup in-store) lets you prepare the right product, for an in-store pickup – fast. Whether sourced from the distribution center, 3PL, or another shop’s inventory, our advanced distributed order management system routes it from the optimal sources, to the pickup location.

But wait! The job’s not done. OrderDynamics also gives retailers communication flexibility. Let your customers know when the merchandise is ready for pickup. Better yet, do this on your shopper’s favorite communication medium. Whether it’s email, text message, social DM, or voice, we have you covered. Ship to Store lets every store have every item your shoppers want. Even your pop-up store can carry your full inventory portfolio – virtually.

Benefits:

  • Uses your internal delivery network
  • Reduces stagnant warehouse inventory
  • Flexible order fulfillment for non-conventional products
  • Prevents oversold store inventory

Online Inventory Lookup

Online Inventory Lookup as part of the OrderDynamics Click and Collect Solutions

Inventory visibility is the first step in your shopper’s buying journey. Don’t tell them about item availability in your stores, and you’ve lost the sale! Give your customers confidence. Let them know that their trip to your store will give them the items they crave.

Show real-time online views of your inventory levels right down the single store shelf. Let them see it across any digital channel. When your customer wants what you have, show them where it is! Feed the desire for instant gratification. Let them know exactly where to get it, right now. Click and collect solutions make it happen.

Benefits:

  • Shows customers inventory details
  • Creates a sense of urgency – on low merchandise levels
  • Avoids stock-outs and lost orders
  • Reduces markdown losses and clearance sales
Browns-Shoes-Logo

Exceptional Customer Experience with Order Management

Customer Care

Multi-channel customer care with OrderDynamics Click and Collect Solutions

Focus your commerce strategy on your customer’s experience. Promote repeat sales and loyalty by providing the right customer service level across all your channels. Give your service agents the right shopper details all from one source. They need to know about each order status, if it was an in-store pickup, or if the item is coming back from a chronic returner.

Give your front line a smooth customer care tool. Transform call agents into customer knowledge workers. Those who can focus on delivering great customer care.

Benefits:

  • Improves customer satisfaction
  • Provides deeper transaction and customer history details
  • Lets agents make smarter decisions to help shoppers
  • Gives associates full retail inventory visibility

Retail Verticals

Vertical DOM Solutions - for Click and Collect solutions

Today, click and collect solutions are a critical part of modern retail. It’s all about fast retail fulfillment, the way the customer wants it. It means different needs for different verticals. OrderDynamics’ DOM caters to these nuances. Click here to find the Vertical DOM capabilities that focus on your particular needs. Stay focused to help you drive sales and stay a step of the competition.

Benefits:

  • Configured DOM/OMS capabilities
  • Features specific to your retail sector
  • Improves customer satisfaction