Omni-Channel Delivery with Order Management
Distributed order management that employs a flexible, intelligent approach to processing and routing orders across your retail network. OrderDynamics’s native web based (SaaS) platform simplifies managing the entire order lifecycle. From initial acquisition to final fulfillment, OrderDynamics has it covered.
Orchestrate your omni-channel orders through a comprehensive, and flexible processing workflow. Use the workflow that lets users capture payments, invoice, run tax calculations, split shipments, provide customer notifications, and much more. OrderDynamics removes the complexity of managing special order types, such as pre orders, drop shipments, and subscription recurring orders.
With rapidly changing customer and market conditions, flexibility is king. OrderDynamics provides a user driven platform designed for quick and continuous configuration across the board. From fraud rules to tax rate calculations to shipping methods, gain control over how orders are managed and fulfilled right at your fingertips.
Stop margin erosion across your omni-channel orders by reducing split shipments. Our powerful and intelligent order routing engine helps. Change your distributed order management strategies on the fly with OrderDynamics’ easy to configure tooling. This native web based order management system was designed for power, ease and flexibility. Let the system determine the best possible stock location from which to fulfill orders. Finally, a system that intelligently considers local inventory availability and geographic proximity.
Simplify your process of connecting global demand to your cross channel supply. Start growing your omni-channel revenue. Reduce your risk of stock outs. Leverage all your inventory, at any given moment with the right distributed order management solution.
Get accurate, real-time inventory information that helps you meet customers’ promised delivery dates, make smarter fulfillment decisions and utilize stock from the most cost effective locations by unifying different inventory pools across multiple channels.
OrderDynamics retail customers use a world-class, unique and dynamic safety stock engine. It lets users determine specific inventory availability levels across their entire network, on a store by store basis. Create new stock rules on the fly, and feed availability levels in real-time to any channel.
Prevent overselling and underselling with our flexible inventory allocation workflow. Determine at what point in the order processing cycle inventory is firmly committed to a customer order – from website checkout to final fulfillment at the store.
Keep your promises to customers by transforming your stores into localized distribution centers to support faster delivery. With our simple to use product fulfillment application, your store associates can efficiently and accurately fulfill all types of omni-channel orders.
Fullfillment dashboards are optimized to let retail associates complete and deliver any type of customer order. This is important for retailers running complex omni-channel product fulfillment strategies such as:
Store associates can print customer invoices, picking and packing slips that enable rapid and accurate picking with product SKUs and images. Our application is fully integrated with major global shipping carriers to quickly generate and print shipping labels, manifest with the carrier, and provide customers with updated tracking numbers.
Associates unable to complete and have a transaction delivered can reject and reroute orders. Orders can be easily rerouted to another store for product fulfillment. Users are automatically shown a dropdown list of locations with complete or partially available stock ready to ship. Distributed order management at the click of a drop-down menu.
Personalized and consistent shopping experiences, every time. With a robust set of customer service tools at your fingertips, drive increased customer loyalty and lifetime value.
Gain a single view of your customer’s purchase history with our native Customer Relations Management (CRM) system.
Customer service agents can quickly generate a return or exchange. Seamlessly manage stock reallocation, email notifications, payment refund, financial reconciliation, and customer profile updating.
Track and manage all inbound customer emails and phone calls with our efficient case ticket management system. Delegate customer requests to service agents and configure personalized email response templates for quick responses.
Our global platform provides you with a rich suite of backend functionality to support and manage your international omni-channel expansion strategy.
Our native Product Information Management (PIM) system allows product pricing to change based on either straight currency conversion or separate base costs.
We make handling and processing international payments and taxes simple. Our global payment and tax module accounts for almost every tax jurisdiction around the world while providing real time tax calculations for the local customer, such as inclusive tax pricing.
Our global cultures module adjusts to reflect the minor subtleties of regional language differences. It adapts to your associates and customers by localizing key terms and phrases. For example, the platform can differentiate between European French and Québécois French. Robust, global features for a reliable distributed order management solution that helps you succeed, internationally.