OrderDynamics: Contender in Research on Omnichannel Order Management

Wednesday, July 30, 2014

OrderDynamics: Contender in Research on Omnichannel Order Management

TORONTO, ON – July 30, 2014 – OrderDynamics® Corporation, the leading provider of global omnichannel order management solutions, has ranked as a Contender in The Forrester Wave™: Omnichannel Order Management, Q3 2014. OrderDynamics was among the nine most significant software providers that Forrester Research, Inc. evaluated in this inaugural Wave report for Omnichannel Order Management Systems (OMS).

OrderDynamics received among the highest rankings in areas including Cost of Ownership, Typical Deployment Time Frame and received the highest score among all vendors in Revenue Growth. In addition, OrderDynamics also received a 4.00 out of 5.00 ranking in categories including Order Allocation Rules, Contact Center and Fraud Management.

The report noted that the cloud-based OrderDynamics OMS offers “a user friendly and modern UI for both administrative call center and store associate functions.” The OrderDynamics OMS was also cited for “innovative ticketing systems for CSRs to manage the life cycle of customer issues in addition to the core OMS and order routing capabilities.” The report further cited OrderDynamics’ retail suite of products including eCommerce and mobile Point of Service applications which may be attractive for retailers, including midmarket, “looking for an integrated end-to-end solution.”

Order management solutions have become critical for retailers seeking to leverage their store inventory for direct-to-consumer fulfillment as they move to omnichannel. This capability allows a retailer to deliver a more inventory and cash efficient operation. The OrderDynamics OMS enables domestic and global retailers and brands to rapidly deploy click-and-collect, pick up in store and fulfill from store, as well as single view of the customer to enable 360 degree customer service.

“We believe that this report validates the idea that Order Management Systems play a critical role in connecting all retail systems and optimizing cross-channel fulfillment to drive seamless customer experiences and accelerated profitability,” said Andrew McGregor, Chief Executive Officer of OrderDynamics parent company eCommera. “We are pleased our globally capable Software as a Service (SaaS) OMS has been recognized as offering among the top scores for cost of ownership and typical deployment time frames in the market today.”

In addition to its cloud-based Order Management product, OrderDynamics and its parent company eCommera offer retailers a full portfolio of retail software solutions: Dynamic Action, a first-of-a-kind decision analytics platform, turns data into enterprise-wide actions and its enterprise Commerce Platform facilitates rapid fulfillment and enhanced customer service in the store.

Download the full report, The Forrester Wave™: Omnichannel Order Management, Q3 2014.

Related Resources

  • Thought Leadership: The Retail Order Management Imperative, by Forrester Consulting.
  • Case Study: Learn how Henry’s Omni-Channel fulfillment strategy has driven 80% annual growth.