In OrderDynamics’ Study, Canadian Retailers Rank Dead Last with Only 23.5% Offering Click and Collect

Wednesday, October 25, 2017

In OrderDynamics’ Study, Canadian Retailers Rank Dead Last with Only 23.5% Offering Click and Collect

OrderDynamics’ Omni-1000 report reveals Canadian retailers are still discovering omnichannel.

TORONTO – Oct. 25, 2017 – OrderDynamics, the creator of the world’s most advanced out of the box, Distributed Order Management (DOM) System, today announced the release of its Omni-1000 Canada research study, which examines and analyzes the actual omni-channel practices and capabilities of over 1000 retailers globally.

The OrderDynamics’ Omni-1000 Canada found that Canadian retailers lag in omni-channel capabilities. In fact, the country is behind other regions analyzed in the study, including the U.S., U.K., Australia and the Nordics (Sweden, Norway, Finland). To this point, the study found that only 23.5 percent of retailers in Canada have buy online, pickup in-store (BOPIS), or click and collect capabilities. Furthermore, only half of the retailers in Canada offering click and collect advertise those services on their homepage – a huge missed opportunity.

The research also revealed that among Canadian retailers:

    • 82.0 percent have standard e-commerce capabilities, such as the ability for shoppers to create a virtual shopping basket and purchase goods online
    • 56.0 percent provide basic inventory visibility to online consumers, but only 7.3 percent offer a detailed level of inventory visibility
    • 64.1 percent allow shoppers to buy online, return in-store (BORIS)
    • 78.0 percent offer free shipping

The study also finds that while the Canadian retail market excels in aspects such as returns and e-commerce capabilities, retailers have room to improve in all aspects of omni-channel, and should prioritize this in order to catch-up to other global retailers.

“Canada, as such a diverse retail market, has work to do in order to meet changing customer demands,” said Nick McLean, CEO, OrderDynamics. “Omni-channel practices such as click and collect and buy online, return in-store are crucial to maintaining customer satisfaction and market demands. The sooner Canadian retailers meet these needs, the sooner they can prosper.”

The OrderDynamics Omni-1000 used a ‘random-walk’ methodology to investigate and determine the e-commerce and click and collect capabilities, policies and services of more than 200 retailers in Canada and more than 1,000 retailers worldwide.

Click here to access the OrderDynamics Omni-1000 Canada study.

About OrderDynamics
OrderDynamics is the world’s most advanced cloud-based, out-of-the-box Distributed Order Management Systems (DOM / OMS). Focused on powering retail fulfillment, OrderDynamics helps clients drive sales and improve margins in omni-channel retail markets. Our DOM gives clients capabilities like order orchestration, enterprise-wide inventory visibility, returns management, customer service, enhanced analytics & simulation and store driven fulfillment. OrderDynamics enables customer options like click and collect, and ship-from-store, creating exceptional shopping experiences. Iconic brands including Speedo, Quiksilver, J.McLaughlin, JYSK, Princess Auto, Bouclair Home, DeFacto and Browns Shoes, use OrderDynamics technology across North America, Europe, Asia and Australia. For more information, visit www.orderdynamics.com.

Media Contact:
Charles Dimov, Marketing Director for OrderDynamics
Charles.Dimov@OrderDynamics.com
(905) 695-3182