5 Signs Your Company Needs An OMS
Thursday, October 5, 2017

Categories: Guest Author

5 Signs Your Company Needs An OMS

Are you having frequent order errors? Spending too much time fighting fires in your order management process? Do you have a string of complaints from dissatisfied customers? Chances are that you’re not alone. These problems are typical of any company having a growing omni-channel presence. As a retailer in North America, we are seeing that having a flexible and best-of-breed Order Management System is no longer a ‘nice to have’ but is now a ‘must have’ solution.

Here are five signs that you need an Order Management System

Sign 1: Inability to Scale1. Inability to Scale to Meet Peak Season Demand

Are your systems ready to handle the peak volume that is just around the corner? Infrastructure aside, is your software itself ready? Spikes in order volume can cause your order database to be thrown off balance.  A retailer cannot afford to be caught unprepared during an ultra-high volume period such as Black Friday to Cyber Monday.  Even if the deals are attractive, if users have a poor experience it could leave a bad taste in the mouth of the customer. This defeats the idea of avoiding those serpentine lines at the local mall on a cold Thanksgiving night and makes for a less than happy customer experience.  If you are not able to meet the needs of your customer during peak season, they will find another retailer who can.

Even when holiday deals are attractive, a poor experience could leave a bad taste in the mouth of the customerOrder Management Systems like OrderDynamics Cloud-based OMS provide the perfect antidote to such woes. These OMS solutions have a pay-as-you-go model, where clients pay the software vendor incrementally for higher spikes in order volume. This allows retailers to focus on their core competencies, keeping costs low instead of worrying about maintaining extra manpower and systems during periods of high order volume. The effectiveness of the OrderDynamics Cloud-based OMS is evident in the consistency of existing clients who have been able to hit their peak numbers year after year.

Sign 2: Legacy Systems2. Legacy Systems Causing Issues

How often has your IT team had to struggle with your software versions going out of support? With many providers, this problem happens all too often. Oracle and Microsoft frequently release new database versions while unplugging support for outdated versions. Migrating your data to a new database comes with its own set of hidden costs and downtimes. There will undoubtedly be compatibility issues with other systems that were not considered, adding to further downtimes. In addition, you are spending hundreds of thousands of dollars on maintaining these legacy systems by paying a dedicated team to address these issues. The best solution in such a situation would be to procure an OMS. Then let the vendor and the cloud provider manage these for you abstractly. OMS solutions these days come with all the integration mechanisms in place, reducing the dependency on legacy systems, or replacing them altogether.

 

Realize your Supply Chain Potential

 

Sign 3: Information Security3. Information Security

Information security is arguably one of the biggest aspects retailers look for when scouting for an OMS. We live in an era of bitcoins, malware and encryptions. As much as we don’t wish it, miscreants constantly attempt to breach network security.  They steal sensitive customer data or, in some cases shut down systems in exchange for a ransom demand. Information security is paramount in today’s world as a security breach could mean loss of data, visibility and customer trust overnight.

Modern OMS solutions include the necessary security modules built in to handle secure payments and secure sign-on. The network security provided by cloud providers like IBM and AWS makes for a secure and hassle-free experience for retailers at affordable costs. If your existing systems are out of date and do not provide the most advanced information security protocols, the threat of a breach alone should be enough incentive to upgrade your existing OMS.

Sign 4: Supply Chain Visibility4. Supply Chain Visibility

One of the key requirements in omni-channel supply chains is having complete visibility of your supply chain at any point in time.  Inventory visibility and knowing where to allocate inventory for your orders from, is just as important as order visibility for your customer.

Allocation strategies are different for each type of fulfillment strategy.  Direct-to-consumer orders may have a completely different allocation strategy than pickup-in-store orders.  This requires your allocation engines to have a clear and accurate inventory picture through frequent syncs and periodic inventory updates.  Do you have to reinvent your allocation process as your supply chain becomes more complex?  Packaged OMS solutions have the necessary flexibility built in to automate your allocation decisions and streamline your order management model.

Order visibility can add a sense of assurance to a customer, even when orders are running lateOrder visibility can add a sense of assurance to a customer, even when orders are running late.  Your service representatives and customers should be able to know the exact status of any order at any given time in the order lifecycle.  Not only do these Order Management Systems provide visibility to orders in your system, but they also have the capability to integrate with major parcel carriers to provide customers with regular updates of their order.

Sign 5: Returns Management5. Returns Management

The sheer number of variables order managers deal with in orchestrating the returns process can be daunting. There can be product recalls, warranty issues, customer drop-offs, call center returns and a host of other issues to deal with. This is all while trying to streamline and simplify the returns process for your customer.  Payment processing companies and parcel shippers need to be integrated seamlessly to ensure a smooth returns process.  OMS solutions provide easily configurable mechanisms to handle this communication and eliminate returns complexities for you and your customers.

If you find yourself with questions after reading these points, then it may be time for a new OMS solution.  As your supply chain expands and becomes more complex, the points made above become even more important.

With customer expectations increasing and order fulfillment becoming more complex, now more than ever, it is crucial to have an Order Management System that can balance these forces and deliver value to you and your customers.

 

Guest Author: Bricz

Bricz Retail System IntegratorBricz is a next generation supply chain solutions provider based in Atlanta, with a niche focus on Omni-Channel Supply Chain Execution Systems. Bricz has a mix of enterprising supply chain leaders and meticulous execution specialists with a passion in supply chain analysis, implementation and optimization.

 

Tyler LindermanTyler Linderman is the Alliances Leader at Bricz and focuses on bringing clients the most value by ensuring they have both the correct systems and processes in place.

For additional information, please visit Bricz company website: http://www.bricz.com

 

 

 

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