System Integration

OrderDynamics provides a wide range of on-boarding, development and maintenance services across a suite of products and technologies to enable our clients to deliver seamless and profitable omni-channel experiences.

Expertise

With 90 retail customers and over 200 sites across 33 countries, we’re the world’s leading eCommerce System Integrator (SI). We deliver fully integrated commerce solutions which seamlessly connect your eCommerce platform, accounting, ERP & CRM solutions, order management, stock and fulfillment systems, payment service providers and many other 3rd party services. Our excellent delivery track record and client list of the world’s leading retailers are a testament to our superior performance.

Delivery Excellence

We have the people, business processes and complete solutions to deliver projects on budget and on time to the highest quality and satisfaction. Our well-tested, proven methodology enables us to create and deliver the adapted solutions that fit our clients’ needs and drive results. Our vigorous planning stage, pre-built 3rd party integrations, flexible design templates, smart architecture and automated testing, accelerate implementations without sacrificing quality or control.

Assured Support and Maintenance

We provide world-class, 24×7 technical and troubleshooting global support. Our dedicated and knowledgeable team expertly manages releases to deliver standard platform upgrades and custom features over time. Our proactive monitoring ensures that any issues are caught early on – reducing overhead costs on in-house technical support.

Technology

Demandware

We are Europe’s most experienced Demandware System Integrator. We have the largest Demandware skillset in the world, with over 350 staff members across the globe working on Demandware integrations.

OrderDynamics has on-boarded and maintains over 20 brands with more than 150 Demandware sites across 30+ countries, including two of the top five Demandware sites globally. We have a wealth of experience in driving the most value from the Demandware platform according to individual business objectives.

OrderDynamics

We design, deliver, manage and support OrderDynamics solutions, including the Commerce Platform and Order Management products, from end-to-end, utilizing our expert knowledge and considerable experience. Our OrderDynamics service delivery team includes more than 75 retail and technology experts across the globe.

The close relationship between the OrderDynamics Product Development and Services teams streamlines communication and ensures that the delivery team is always up-to-speed with the most recent product updates and upgrades.

Pentland logo

Pentland Brands and OrderDynamics: Multi-brand, Multi-channel, Multi-market. Read More »

In-Life Development

Any IT system, particularly one that is integrated with a variety of external systems, is subject to continual change. New platform releases, new browser versions and changes to connected systems all contribute to this constant state of flux. We help you manage the complexity of technological change—from requirements planning to architecture, testing to deployment, and beyond—so you can focus on business while we keep the platform humming.

OrderDynamics has the world’s largest Demandware development team. We support over 90 clients across 33 markets.  Our enterprise customers include leading retailers and global brands including House of Fraser, ASDA, Clarins and Tempur – each with 30+ sites in multiple languages. Our continuous support and guidance for these long-term customers has been paramount to their remarkable performance results in this competitive market.

Experts in the omni-channel retail and latest mobile technologies, we have successfully supported our customers on their challenging journeys to becoming truly multi-channel retailers – delivering the most innovative and highly satisfying experiences to their customers.

We approach all change management requests with the same three-step process that we use during onboarding:

Requirements Gathering: Each development project starts with a rigorous Requirements and Design (RAD) process to capture and define in detail changing business needs and requests for new features. We provide expert advice and technology options against each key business requirement, from technical SEO to web analytics, from catalogue set-up to merchandising.

Delivery: We have the highly skilled team members, smart methodology, scalable processes and our team’s combined 1 million hours of expertise in delivering complex projects to ensure rapid time to market. Our effective use of pre-built integrations and best-in-class UI templates—underwritten by smart architecture—accelerate the delivery and ensure that the projects are delivered on time and on budget.

Maintenance: Our dedicated support team manages the releases of new features and enhancements to prevent any service disruption. All regular platform updates and upgrades are tested against clients’ custom code to guarantee compliance.

ASDAdirect

An agile approach to multi-channel success since 2008. Read More »

Support and Maintenance

Our global support services offer a single point of contact and ownership to identify and resolve product problems as quickly and simply as possible.

Commerce Account Manager. Our commerce and order management customers benefit from an account manager that serves as a single point of contact for access to our resources, and who provides valuable advice and recommendations for managing and improving platform usage.

Incident Management. We offer a single Service Level Agreement (SLA) and support route to cover all products, third parties and client-specific code that we have contracted for you.

Continuous Monitoring. Our advanced platform monitoring tools provide an early warning of potential user experience or site update issues and initiate appropriate remedial action.

Operational Assistance. We offer a pool of skilled resources to assist and guide you with operational management of the commerce platform and to help supplement your resources where required.

Release and Change Management – We minimize risks associated with maintenance and new code releases by taking full ownership of a robust procedure.

Service Delivery – We provide regular service availability and performance reports and service review meetings to ensure customer satisfaction with support services.

House-of-Fraser

Delivering a multi-channel vision. Read More »

Design

OrderDynamics design services offer elegant and intuitive user interfaces that give our clients a distinct competitive advantage. Our design team provides creative advice based on industry best practices and supports our clients in delivering high-end and innovative websites.

Our creative services deliver value in three key areas:

UX Responsive – Retailers are able to create world-class user experiences on mobile, tablets, and desktop with a single website that adjusts and resizes the content and its placement according to the end user device.

Creative Content – We design high-impact promotional images, landing pages and banners to use on retailers’ websites, in marketing campaigns or on external sites.

Technical implementation – We work closely with clients’ creative agencies, when needed, to deliver user interfaces according to wireframes and specifications already established.

Why work with us?

OrderDynamics design services support creativity with technical know-how. Our creative team works closely with the technical solution teams across our global offices to deliver the most elegant, cost-effective and future-proofed solution for our clients. The close collaboration between the technical and creative teams reduces the time to market and the overall project costs.

Our Expertise

  • Design and build responsive websites using the latest, state-of-the-art techniques
  • Optimize websites and landing pages to improve usability and drive performance
  • Optimize your branding, marketing and communications efforts to ensure seamless experiences across both online and offline media
  • Market and promote your websites using social media, search engine marketing and various optimization techniques to maximize acquisition, retention and conversion
  • Design, build and distribute marketing, promotional and retention emails, which can be targeted to specific markets or customer segments. We have extensive experience in working with leading ESP’s such as EmailVision, Responsys and  ContactLab.

Consultancy

Our more than 90 retail clients trust the breadth and depth of knowledge provided by our expert team of retail strategists.

Consultancy

In omni-channel commerce, it’s not just the technology that counts. Success depends on having the team, the mindset and the resources in place to create seamless and profitable experiences for customers, no matter how they choose to shop. Our expert team of retail practitioners has decades of retail and omni-channel expertise, spanning the spectrum of commerce activities – from technology, to marketing to merchandising.

We employ proven methodologies that focus on delivering planned, sustainable and profitable growth. Our team engages to provide a deep-dive diagnosis of performance and explore untapped opportunities that drive performance.

Our expertise

  • eCommerce Strategy: Our 10P’s of eCommerce Strategy is a framework that covers every aspect of what it takes to deploy or expand your eCommerce business and make it profitable – from “proposition” to “people” to “P&L,” and beyond.
  • Omni-Channel Strategy: We help navigate your omni-channel roadmap and requirements – taking into account customer needs, proposition, aspirations, legacy systems, resources, priorities and budget.
  • International Strategy: We manage the complexities associated with entering and operating in new markets, helping prioritize markets and define strategy, tactics and platform requirements needed to enter those geographies.
  • Process Design & Implementation:  We ensure your initiatives are implemented smoothly, acting as a guide and implementing best practices for setting up your warehouse and contact center processes.
  • Merchandising, Training & Analytics Support: We enable your team to improve efficiency and optimize business metrics.
  • Creative Services: Through our deep knowledge of customer journeys, we create responsive web designs that center around optimizing site usability and engagement.
  • Our Customer Growth Model: The core focus of this model is to incorporate data driven assumptions on recruitment and AOV growth.
  • Our Feature Adoption Scorecard Model: The FAS model identifies priority areas that can drive profitable growth.
  • Insight and market reviews: We advise on best practices and 3rd party products to enhance your overall proposition.

Ready to Learn More

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