Enterprise Cloud Delivery

Our enterprise cloud delivery solution offers uptime, performance, and integrity guarantees that allow you to outsource complex IT functions related to deploying and maintaining a high-volume website and enable your team to focus on more strategic activities such as marketing and merchandising.

  • Complete Cloud Delivery. Our enterprise cloud deployment eliminates the challenges and complexity of managing technology infrastructure, hosting, security, maintenance, in-life application support, and disaster recovery environments.
  • Enterprise Validated. Make the move that key retailers are planning in order to realize the benefits of Software-as-a-Service (SaaS). In fact, OrderDynamics commissioned Forrester Research to survey more than 337 mid-to-enterprise retailers and discovered 63% of global retailers are strongly considering upgrading to a commercial SaaS/cloud-based solution.
  • Predictable TCO. Avoid the large expenses associated with licensed, on-premise solutions. On-premise deployments detract from your business’s critical objectives and require a large number of technical resources to execute and maintain them. Licensed solutions have lengthy and expensive upgrade cycles that will ultimately inhibit your growth and profitability.

 

Service Level Agreement

Benefit from our industry-leading service level agreement (SLA), an often overlooked and misunderstood component in the vendor selection process. In contrast to open source and licensed deployments where software is integrated through third-party services, we completely integrate software maintenance, technology delivery, and on-going services under one contract. Our SLA is centered on establishing a solid foundation for a long-term, successful partnership with you and all our clients.

  • Responsibilities Defined. Our SLA ensures you understand exactly what you’re buying. We clearly define our responsibilities as the platform provider – and offer you superior guarantees with penalty structures for non-compliance.
  • Robust SLA. Get full application accountability, platform uptime and performance guarantees, PCI level 1 security compliance, documented escalation procedures, a service desk response matrix, information security commitments, global SLA monitoring, and a secondary datacenter 60 km away from disaster recovery.

Scalable Infrastructure

Benefit from our SaaS deployment, which delivers limitless scalability and capacity on-demand for reliable order processing during volume spikes. Our multi-tenant eCommerce environment deploys in an N+1 configuration with complete application and database isolation. The platform is built on clustered virtualization technology with no single points of failure and is optimized for running commerce software. We deliver seamless, uninterrupted service with routine product enhancements using a robust release and testing process to ensure bug-free code is put into production.

Platform Scalability Features:

  • Tier 4 SSAE 16 Type II Hosting Facility ISO 27001
  • Multiple Tier 1 Bandwidth Providers
  • Redundant Server Network Interfaces
  • All server tiers load balanced and clustered
  • Ongoing capacity and availability management based on ITIL best practice
  • Elastic Grid style capacity allocations to manage peak loads
  • Robust Change and Release Management Policy

Agile Roadmap

Our cloud-based platform allows for continuous innovation, enabling you to rapidly and seamlessly upgrade without interruption to your business. Receive access to all the latest platform features at no extra cost, giving you a future-proof investment and flexibility to exploit the latest trends as we make four to six major releases per year. Our Agile Roadmap enables you to help shape the direction of development. We allow for Platform Enhancement Requests (PERs), which are prioritized into release dates.

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