ordermanagement

Powering Intelligent Commerce

Many retailers currently struggle to balance supply and demand with cross channel retailing. Fragmented inventory visibility and inefficient order processing and fulfillment systems have reduced bottom-line profitability and caused lackluster customer experiences. The ability to effectively manage complex order processing and customer data across multiple channels is critical for retailers operating in this highly competitive industry. Leverage our omni-channel order management system to manage the entire order lifecycle and dynamically sell enterprise-wide inventory across every channel. Our platform delivers a true buy anywhere, fulfill from anywhere, and service anywhere solution.

 

What it delivers

  • Totally integrated order orchestration across all retail touchpoints
  • Efficient and profitable cross-channel fulfillment with optimized inventory utilization
  • Best-in-class customer service with a transparent and real-time order lifecycle management
  • Flexible and configurable business rules for continuous improvement

Features

Order Orchestration

Employ Accurate, Efficient End-to-End Order Processing.

Scale up order volumes, reduce manual processes and improve order accuracy by automatically moving customer orders through a comprehensive workflow that includes fraud detection, address validation, credit card security verification, packing slip printing, and a series of customer notifications updates.

Intelligent Order Routing

Enabling Next Generation Order Fulfillment.

Meet your customer’s delivery expectations every time by sourcing available-to-sell inventory in real-time across your entire enterprise and sending it to the optimal fulfillment location. Experiment with different routing strategies for different peak periods of the year using a simple interface for adapting/managing actions and conditions.

Advanced Inventory Management

Get a Unified View of Inventory Across Your Enterprise.

Get accurate, real-time inventory information that helps you meet customers’ promised delivery dates, make smarter fulfillment decisions and utilize stock from the most cost-effective locations by unifying different inventory pools across multiple channels. Avoid losing orders to inventory stocks-outs. Reduce profit loss to inventory markdowns/clearance.

Call Center Application

Use Simple Tools to Drive Sales and Customer Service.

Provide prompt, accurate customer support that drives repeat sales. Our call center application gives customer service agents a one page checkout screen that enables fast customer lookups, enables them to modify customer orders without canceling them, and displays the right offers for all your brands and prompts reps to cross-sell and upsell.

Customer Relationship Management

Understand Cross-Channel Customers.

Drive new levels of loyalty and profitability with a 360-degree view of customers across channels. Point-and-click to create customer segments and target your most valuable shoppers with relevant promotions. Capture online and offline shopping preferences and analyze behavior to deliver consistent, relevant messages that increase conversion.

Loyalty and Subscription

Extending the Customer Lifetime Value.

Enable cross-channel subscription and continuity ordering. Our customer retention feature, called AutoShip, encourages online customers to sign up for recurring order deliveries based on predetermined automatic payments and delivery schedules. Subscription and continuity ordering extends the lifetime value of your customers, fosters greater loyalty and helps retailers forecast future order volumes.

Product Information Management

Get a Precise Two-Way Product Information Feed.

Use a single repository of detailed information with real-time product details, changes and updates, ensuring you get accurate and reliable product information every time.

Optimized Warehouse Fulfillment

Warehouse Management with Rapid Fulfillment Operations.

Get the tools to manage efficient online warehouse fulfillment, including Purchase Order (PO) and Vendor Management. Our OD Endpoint technology helps automate fulfillment by offering real-time shipping carrier integration, and shipping label printing, and packing slips with reports. The OMS also enables drop shipping with third-party vendors to extend product assortment and inventory, while reducing lost sales due to stock-out situations.

Dynamic Action screenshot

Powering Intelligent Commerce

Take your order management system to the next level by combining it with our decision intelligence application called Dynamic Action. Benefit from an array of platform pre-integrations that help you strike a balance between your omni-channel initiatives and bottom-line profitability. Drive a sustainable, customer-driven approach to commerce by optimizing your fulfillment and operational activities with advanced profit-focused opportunities and actions. Learn more about intelligent commerce, our next generation solution for retail.

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Order Management and Its Importance

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