- How does OrderDynamics compare to traditional eStore Software?
There are many eStore products that exist, however, the quality of those products do not compare to the quality of OrderDynamics. While there are so many ecommerce platforms that exist in today’s marketplace, there are many different variations that exist. Certain platforms only provide front end solutions while other platforms solely provide back end solutions. The products that exist, that are fully integrated are few and far between.
OrderDynamics is the only product on the market that successfully incorporates a wide range of features while also providing a fully integrated solution.
- If I have technical question, who can I contact?
Should you have any technical issues while using our product, you can contact our support line by phone Monday – Friday between 9am-5pm, should you need support after house, you can contact support@orderdynamics.com 24/7/365.
- How does my front-end link up to my back-end OrderDynamics Front end coincide with the backend?
OrderDynamics amalgamates your call center, warehouse, marketing efforts, product management, and site management with your online stores in a single and easy to use interface, while allowing you to consolidate all online stores into a unified administrative console.
- Is OrderDynamics a Multi-Channel Store?
Yes. Consumers will be able to purchase products online; additionally OrderDynamics comes with a call center application which will be able to manage all orders that are called into a customer service line. Lastly, OrderDynamics allows you to run multiple and independent web stores from one single administrative back end.
- How easy is the transition from one product to OrderDynamics?
The transition between your current application to OrderDynamics is very simple. Our development team will assist you with your transition at every step to ensure you can focus on your online business.
- Can OrderDynamics manage drop Shipments?
Yes. Our system allows shipment carriers such as Purolator, FedEx, CanPar, DHL, USPS, and others to integrate with our system. The same system uses by these carriers can be used by a 3rd party warehouse to support Just-in-Time inventory and Drop Shipments.
- Does OrderDynamics allow order tracking?
Yes. OrderDynamics provides real-time order tracking information through our shipment integration software.
- Does OrderDynamics offer tools for e-commerce marketing?
Yes. OrderDynamics has an eCast manager which allows you to send out e-newsletters to opt in customers that have previously purchased items on your website. OrderDynamics also has a referral tracking feature which allows you to integrate your Pay per Click or any other traffic referral campaign so that you can track revenue generated by each key word or referral.
- Can I have orders coming from different places batched together?
Yes. OrderDyanmics provides the ability for multiple Front-End eStores, as well as telephone orders. The package you sign up to (bronze, silver, gold or platinum) will determine how many stores you can open up online. All packages include the Call Center/Telephone order feature.
- How do you initially get all my items into your system?
We provide data migration services and can assist you with any needs you may have. This is included as a part of your setup fee.
- Do you have a backup-system?
Yes. OrderDynamics uses an Active-Active Load Balanced Microsoft SQL and IIS Server Cluster. Your SQL Database is mirrored in real time between two separate Database servers, and your web site files are replicated between two servers using Distributed File System. We also have an off-site disk-based backup solution to ensure that your data is always protected.
- If the system goes down, will I lose all of my information?
Our systems are N+1 redundant. Additionally, we offer 100% uptime to our clients. This architecture makes it very difficult for any data loss to occur, and also makes it very difficult for any downtime to occur. Our datacenter includes multiple Service Level Agreements which ensure that we have 100 percent uptime of electrical and internet connectivity.
- Can I import my existing customer database?
Yes. Our development team will assist you with any importing requests as a part of your setup fee.
- Do Customers get a notification when orders ship?
Yes. OrderDynamics automatically sends out e-mail notifications when orders are placed, and when orders are shipped. These notifications are customizable to match the look and feel of your web stores.
- Can I request new features?
Yes. All customers are encouraged to submit feature requests. We take all requests seriously and may incorporate them in to our next software build.
- How many stores can I have with OrderDynamics?
This depends on your plan. Platinum customers have Unlimited store fronts. OrderDynamics is designed to handle many stores.
- How many staff members can I have included in the backend of OrderDynamics?
All packages have an unlimited amount of internal staff accounts.