Service Level Agreement
Manage expectations and site quality through our industry-leading SLA.
An often over-looked and misunderstood area of selecting an ecommerce platform technology, the Service Level Agreement (SLA),
is a critical element of a successful provider relationship. The SLA defines the responsibilities of the platform provider
and, in many ways, the SLA is ultimately what you're buying.
Merchants often have difficult time assessing what the platform provider will be accountable for, creating significant risk
with managing short term and long term delivery expectations. Understanding the core elements of an ecommerce SLA will ensure
you're evaluating vendors on an apples-to-apples basis.
Benefits of SaaS
The On-Demand, or Software-as-a-Service (SaaS), nature of the OrderDynamics platform enables the highest level of SLA possible.
In contrast to open source and licensed platform solutions where the software is integrated by a third party, SaaS uniquely
marries the software maintenance, technology delivery, and ongoing services accountability with one provider. SaaS providers
like OrderDynamics can confidently offer superior guarantees, warranties, and penalties within an SLA, giving merchants
a higher quality of service with piece of mind.