eCommerce Platform Training
An eCommerce platform change is a significant investment and touches almost all
areas of your business. OrderDynamics helps ensure your continued success
by providing you with initial and ongoing training services, videos, and documentation
on the eBusiness Manager and Dynamic Merchandising strategies.
Dynamic Merchandising and Promotions
Keeping your online marketing and merchandising staff current on the latest Dynamic
Merchandising tactics within OrderDynamics is a big part of the training and support
material we provide. The OrderDynamics team provides best-practice instructions
on how to deploy, maintain, and measure everything from Promotions, Affiliates,
Cross-Selling, A/B Testing, Personalization, Segmentation, eMail Promotions, and
more.
Order Management, Fulfillment, and Customer Service
The backend operation of a high-volume website requires constant oversight and management.
OrderDynamics trains your teams across all functional areas from Customer Service,
Fulfillment, and eCommerce Management. Training occurs as part of the project deployment,
immediately after going live, and at regular intervals thereafter to ensure your
team is completely comfortable with the platform.
eCommerce Platform Training Overview
- Onsite and Remote Instructor-led Training
- Train-the-Trainer and Large Groups
- Customer Service, Fulfillment, Order Maintenance
- Dynamic Merchandising, Promotions, and Segmentation
- Content Personalization and Content Areas
- Context Sensitive Help with Icons
- Task-Based Help Documents
- Pre-Recorded Videos on Dynamic Merchandising
- On-Demand Training through Account Manager
Back to Implementation and Training