Ensuring your success through a variety of training options.
An eCommerce platform change is a significant investment and touches almost all areas of your business. OrderDynamics helps
ensure your continued success by providing you with initial and ongoing training services, videos, and documentation on
the eBusiness Manager and Dynamic Merchandising strategies.
Initial Training and Help System
As part of every project, OrderDynamics implements custom training based on the clients unique business needs. Every merchant
has unique business processes for how the website is maintained and orders are processed. As such, OrderDynamics prepares
several custom pre-launch and launch training sessions as part of the initial client training. A searchable, HTML-based
help system provides quick and fast access to reference matterial available within OrderDynamics.
Dynamic Merchandising and Promotions
Keeping your online marketing and merchandising staff current on the latest Dynamic Merchandising tactics within OrderDynamics
is a big part of the training and support material we provide. The OrderDynamics team provides best-practice instructions
on how to deploy, maintain, and measure everything from Promotions, Affiliates, Cross-Selling, A/B Testing, Personalization,
Segmentation, eMail Promotions, and more.
Order Management, Fulfillment, and Customer Care
The backend operation of a high-volume website requires constant oversight and management. OrderDynamics trains your teams
across all functional areas from Customer Service, Fulfillment, and eCommerce Management. Training occurs as part of the
project deployment, immediately after going live, and at regular intervals thereafter to ensure your team is completely
comfortable with the platform.