Order Management System
Unlock your potential with our OMS.
Our built-in Order Management System (OMS) automates the capture, processing, and fulfillment of eCommerce orders. The OMS
accepts orders from multiple channels including eStores, Call centers, IVR systems, Shopping Sites, and more. The robustness
of our OMS enables online retailers to reliably process tens of thousands of orders per day across multiple warehouses or
Multi-Channel Order Management
The OrderDynamics eCommerce solution integrates all frontend or website experience features with your backend eCommerce operations
environment. The OMS system is activated the moment a Shopper is ready to checkout, performing real-time validation on addresses
against international address verification systems. Once passed, OrderDynamics secures funds using pre-authorization rules
and protects against fraud using optional AVS and CVV2 systems. Orders are then entered in to a queue waiting for automated
or manual billing and printing. Orders are downloaded anytime to a warehouse computer which integrates into major shipping
companies and fulfillment houses. Orders are grouped by shipping type or warehouse location to enhance pick-pack-and-ship
efficiency. OrderDynamics also handles the printing of packing slips and waybills and automatically updates tracking information
allowing Shoppers to track the delivery of their purchase.
Handle More Orders
OrderDynamics has built-in workflows and automation that helps you scale your order volumes without adding additional resources.
Orders can be entered through the website, backend call center interface, telephone IVR, or batched in from third party
sources. Back orders are automatically handled and queued for arrival of on-hand inventory. Fulfillment staff can process
thousands of orders per day efficiently using warehouse logistic rules such as shipping groups and warehouse picking location.
Failed orders are drastically reduced with the OrderDynamics OMS through multiple real-time address verification lookups
ensuring only valid address information is transmitted to the shipment carrier. Failed orders automatically generate a Case
(ticket) to be followed-up with proactively using the Case Management Tool which is included in the platform. Since the
OrderDynamics Order Management System is part of the on-demand eCommerce platform, all order information is automatically
linked to your customers, products, and statistics.