Order Management System (OMS)
Our built-in Order Management System (OMS) automates the capture, processing, and
fulfillment of eCommerce orders. The OMS accepts orders from multiple channels including
eStores, Call centers, IVR systems, Shopping Sites, and more. The robustness of
our OMS enables online retailers to reliably process tens of thousands of orders
per day across multiple warehouses or distribution centers.
Integrated Order Management System
The OrderDynamics eCommerce solution integrates all frontend or website experience
features with your backend eCommerce operations environment. The OMS system is activated
the moment a Shopper is ready to checkout, performing real-time validation on addresses
against international address verification systems. Once passed, OrderDynamics secures funds
using pre-authorization rules and protects against fraud using optional AVS and
CVV2 systems. Orders are then entered in to a queue waiting for automated or manual
billing and printing. Orders are downloaded anytime to a warehouse computer which
integrates into major shipping companies and fulfillment houses. Orders are grouped
by shipping type or warehouse location to enhance pick-pack-and-ship efficiency.
OrderDynamics also handles the printing of packing slips and waybills and automatically
updates tracking information allowing Shoppers to track the delivery of their purchase.
Handle More Orders
OrderDynamics has built-in workflows and automation that helps you scale your order
volumes without adding additional resources. Orders can be entered through the website,
backend call center interface, telephone IVR, or batched in from third party sources.
Back orders are automatically handled and queued for arrival of on-hand inventory.
Fulfillment staff can process thousands of orders per day efficiently using warehouse
logistic rules such as shipping groups and warehouse picking location. Failed orders
are drastically reduced with the OrderDynamics OMS through multiple real-time address
verification lookups ensuring only valid address information is transmitted to the
shipment carrier. Failed orders automatically generate a Case (ticket) to be followed-up
with proactively using the Case Management Tool which is included in the platform.
Since the OrderDynamics Order Management System is part of the on-demand eCommerce
platform, all order information is automatically linked to your customers, products,
and statistics.
Order Management System Features
- Customizable Order pipeline workflow to tailor to business rules
- Frontend and In-Process U.S. & Canada Address Verification w/auto correction
- Multiple fraud mitigation in addition to AVS, CVV2 verification
- Fully integrated product and customer information
- Complete History and Audit trail with comprehensive Order search
- Order Entry and Customer Service for returns, partial payments, charge backs
- New Order Entry Interface for Call Center or Sales staff
- Robust Automatic Packing Slip & Shipping Label Generation Engine
- Integration with Major Shipping, Fulfillment, and 3rd party logistics Companies
- Up to real-time synchronization with POS and ERP environments
- PCI-compliant 1-Step Bill & Print for Order processing
- Custom Order routing with Shipping groups and Warehouse Location
- Over 15 “Order Centric” metric reports
- Built-in Inventory Control with Purchase Order (PO) entry
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