OrderDynamics has developed a proprietary Call Center dashboard with a Case Management System. The idea of this feature is to have all customer support emails or phone calls tracked, organized and documented.

Our e-mail watcher component automatically tracks all inbound customer e-mails and assigns a case number to them. This way anytime a customer emails your team, all of the documentation is saved in the case number in OrderDynamics’s Case Management System.

Should a customer call your customer support line, all you have to do is create a new case number, add the customer name and include all your notes regarding your conversation. Every case that gets opened is automatically saved into the customer profile should you ever need to access it at a later date.

Most importantly, you no longer need to write things down or have lengthy meetings regarding customer service. Our system allows case delegation between employees, staff order tracking and correspondence tracking. Everything you need to ensure your customers are receiving the best service possible.

Overall, our Case Management System and Call Center Application ensure that all employees on the back end are working efficiently and effectively.

Contact us today for a free demo of our Case Management System and Call Center Application.

OrderDynamics’s Order Processing System consists of the following:

• Order Management Module
  • View/Edit all order information
  • Resubmit declined cards/new cards
  • Modify shipping/billing information
  • Per-order pricing overrides with Manager Approval Password
  • Add notes to orders or customer accounts for future reference
  • Returned Orders tracking & RMA # assignment
• Offline payment processing module
  • Receive offline payment & record
  • Release product for shipment
• Product management module
  • Per-site data for all fields
  • Multiple product images & automated image sizing
• Inventory management module
  • Enter in Purchase Orders for products
  • Low quantity automated e-mail notifications to purchasing manager
  • Real-time inventory counts
  • Toggle Allow/Disallow Backorders per product
  • Customize whether storefronts display Backorder status

Businesses require research in order to increase revenue and optimize marketing efforts. OrderDynamics is the answer to your reporting needs. We provide the ability for our customers to generate real time reports with comprehensive drill-downs. Below are some examples of the types of reporting that OrderDynamics generates:

• Customer Metrics
• Order Metrics
• Item Metrics
• Sales Metrics
• Financial Metrics
• Payment Gateway Reconciliation Report
• Referral Metrics
• Referral to Sales Metrics
• Orders by Staff
• Chargeback report
• Visitors/Carts/Sales Conversion Report
• Customized Scenario Analysis
• Plus so much more...

OrderDynamics Web Analytics is powered by WebTrends, the industry leader in Web Analytics software.

OrderDynamics makes it easier for our customers to manage a large amount of orders per day through our "Bill & Print" feature. All you have to do is click the "Bill & Print" button and all pending orders automatically generate packing slips, invoices and shipping labels with real time tracking numbers.

OrderDynamics allows you to sort and group invoices, packing slips and shipping labels for easy packing and ensuring "priority" orders are processed first. Lastly, OrderDynamics allows for event logging and tracking of all Bill & Print jobs which gives users the ability to resubmit failed batches or resubmit individual orders for printing in the event of paper jams, or poor print quality due to running out of ink.

OrderDynamics will save you time and money, most importantly; it will eliminate any room for human error.

OrderDynamics has developed a proprietary eCast manager which enables customers to send e-mail marketing materials/promotions to opt-in members on your eStore. The below describes all of the features included in our eCast Manager:

• What you see is what you get (Word-like) HTML editor w/ support for pre-defined templates
• Web based content upload engine
• Personalized email messages (automatically injected customer name)
• Automated opt-out & link injection into email
• No monthly e-cast limits
• No recipient limits
• Real-time tracking of e-cast views statistic
• Tracking of recipient counts
• Modifiable target & resend feature without creating a new e-cast
• Web-based viewing of e-cast w/ automatically injected link
• Test mode for sending to specific recipients
• Management utilities for individually adding/removing email addresses
• Automated confirmation email sent to specified address when sending complete
• Detailed Email log stores data about every e-mail the system transmits

You no longer have to incur incremental design fees and back and forth approvals to update the content on your website.

Our Content Management Solution offers our clients full control over the content of their website, without affecting the design or layout, and without knowledge of HTML. Our CMS helps you stay current in today's modern market, without incurring any additional development fees.

When subscribing to OrderDynamics you get the following features included in our CMS:

• Web-based WYSIWYG editing and creation of pages based on templates and content areas for a consistent look across your entire site
• Concurrent versioning system (CVS) with roll back and roll forward support for all pages, including "Go Live" and "Pin" functionality
• Multiple template support
• Unlimited number of pages and page versions
• Full control over page metadata and search engine directives
• Automated Backups of all web site data to off-site location
• NET API support - allows advanced users to write ASP.NET code within CMS pages
• OrderDynamics API support - allows advanced users to completely customize the way their web pages integrate with the OrderDynamics platform