OrderDynamics Corporation recognizes the importance of privacy and the sensitivity
of personal information. As a Service Provider we have a professional obligation
to keep confidential all information we receive within a Service Provider-Client
relationship. To ensure accountability, we have developed this policy, and trained
our professionals about our policies and practices. This document explains how we
use and disclose that information, the choices you have regarding such use and disclosure,
and how you may correct and have access to that information.
1. WHY DOES ORDERDYNAMICS CORPORATION NEED PERSONAL INFORMATION?
OrderDynamics Corporation provides IT and Software Services and products to a wide
range of clients. In doing so, we also produce direct marketing materials concerning
its services and developments in the eCommerce industry.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information is any information that identifies you, or by which your identity
could be deduced. If we did not collect and use your personal information we could
not provide you with eCommerce services. According to the Commissioner’s Guidelines,
the definition encompasses such information as name, age, weight, height, medical
records, income, purchases, spending habits, race, ethnic origin, colour, blood
type, DNA code, fingerprints, marital status, religion, education, home address
and telephone number.
3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect information only by lawful and fair means and not in an unreasonably
intrusive way. Wherever possible we collect your personal information directly from
you, at the start of our relationship and in the course of our services being provided
4. WHEN AND HOW DO WE OBTAIN CONSENT?
In most cases, we shall ask you to specifically consent, if we collect, use, or
disclose your personal information. Normally, we ask for your consent in writing,
but in some circumstances, we may accept your oral consent. Sometimes, your consent
may be implied through your conduct with us.
In certain circumstances, as permitted or required by law, we may collect, use or
disclose personal information without your knowledge or consent. These circumstances
include (where applicable): information on individuals which is publicly available
where collection or use is clearly in the interests of the individual and consent
cannot be obtained in a timely way; to investigate a breach of any agreement or
contravention of a law; to comply with a subpoena, warrant, court order or as required
or otherwise permitted by law.
When your consent is required, you can withdraw consent at any time (unless withdrawing
the consent would frustrate the performance of legal obligations), and upon providing
us with 30-days notice. However, the withdrawal of your consent may impact on our
ability to serve you and to maintain our relationship.
5. HOW DO WE MAKE USE OF YOUR INFORMATION?
OrderDynamics Corporation only collects the personal information necessary to fulfil
the purposes identified to you prior to or at the time of collection, or any other
reasonable and legitimate purposes or as required by law.
OrderDynamics Corporation does not, as a condition of supplying a service to you,
require consent to the collection, use or disclosure of personal information beyond
that reasonably required for such purposes, or to comply with its obligations under
OrderDynamics Corporation usually collects and uses your personal information for
the following purposes:
- collecting, recording and using the information relevant to the performance of the
services rendered to and for you;
- recording and determining your various services in your relationship with us;
- administration, billing, accounting and collection in relation to your business
and relationship with us;
- protecting against fraud and error;
- providing direct marketing materials to you regarding our services;
- communicating with you generally or to ensure your satisfaction; and
- communicating the information to a sub-contractor (or other agents or intermediaries)
in the course of a contract or mandate for the performance of any of the purposes
OrderDynamics Corporation does not disclose your personal information to any third
party to enable them to market their products and services. For example, we do not
provide our client mailing lists to other firms. We ensure that third parties which
are engaged to perform services on our behalf and are provided with personal information
of security protection or, when required, by ensuring us (through a confidentiality
agreement) that they will not use or disclose the personal information for any other
purpose that for which the personal information was communicated.
6. HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION?
Under certain circumstances, OrderDynamics Corporation will disclose your personal
- when we are required or authorized by law to do so, for example if a court issues
- when you have consented to the disclosure;
- where it is necessary to establish or collect fees;
- if we engage a third party to provide services to us (like computer programming
- if the information is already publicly known.
7. HOW LONG WILL WE UTILIZE, DISCLOSE OR RETAIN YOUR PERSONAL INFORMATION?
We may keep a record of your personal information, including correspondence or comments,
in the applicable file specific to you. We will utilize, disclose or retain your
personal information for as long as necessary to fulfill the purposes for which
it was collected and as required or otherwise permitted by law. We will establish
minimum and maximum retention periods and procedures for maintaining and destroying
your personal information.
8. WHY IS UPDATING YOUR INFORMATION IMPORTANT?
Since we use your personal information to provide eCommerce services to you, it
is important that the information be accurate and up-to-date. We will not routinely
update your personal information, unless such a process is necessary. If during
the course of the services, any of your information changes, please inform us so
that we can make any necessary changes.
9. HOW DO WE CORRECT ERRORS?
If OrderDynamics Corporation holds information about you and you can establish that
it is not accurate, complete and up-to-date, OrderDynamics Corporation will take
reasonable steps to correct it.
10. IS MY PERSONAL INFORMATION SECURE?
OrderDynamics Corporation takes all reasonable precautions to ensure that your personal
information is kept safe from loss, unauthorized access, modification or disclosure.
Among the steps taken to protect your information are:
- premises security;
- restricted file access to personal information;
- deploying technological safeguards like security software and firewalls to prevent
hacking or unauthorized computer access;
- internal password and security policies.
11. HOW FAST WILL WE RESPOND TO YOUR WRITTEN REQUEST?
We will make every reasonable effort to respond to each of your written requests
not later than thirty (30) days after receipt of such requests. When applicable,
we will advise you in writing if we cannot meet your requests within this time limit.
When applicable, you have the right to make a complaint to the appropriate Privacy
Authority in respect of this time limit.
12. HOW DO YOU GET ACCESS TO YOUR PERSONAL INFORMATION?
Subject to the exceptions provided by the applicable law, we will make available
to you any specific personal information about you that we have collected, utilized
or disclosed, upon your written request.
Summary information is available on request. More detailed requests which require
archive or other retrieval costs may be subject to our normal professional fees.
13. CAN I BE DENIED ACCESS TO MY PERSONAL INFORMATION?
Your rights to access your personal information are not absolute. We may deny access
- denial of access is required or authorized by law;
- when granting you access would have an unreasonable impact on other people's privacy;
- when to do so would prejudice negotiations with you;
- to protect our firm's rights and property;
- where the request is frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct information,
we shall explain why.
OrderDynamics Corporation does not use your Social Insurance Number or Social Security
Number as a way of identifying or organizing the information we hold upon you.
14. CREDIT BUREAUS
To help us make credit decisions about clients, prevent fraud, check the identity
of new clients and prevent money-laundering, we may on occasion, request information
about you from the files of consumer reporting agencies.
15. COMMUNICATING WITH US
You should be aware that e-mail is not a 100% secure medium, and you should be aware
of this when contacting us to send personal or confidential information.
Since OrderDynamics Corporation regularly reviews all of its policies and procedures
17. REQUESTS FOR ACCESS
If you have any questions, or wish to access your personal information, please write
to our Privacy Contact at:
70 East Beaver Creek Road, Unit 43
Richmond Hill, Ontario L4B 3B2
Tel: (905) 307-4357
If you are not satisfied with our response, the Privacy Commissioner of Canada can
be reached at:
112 Kent Street
Our website (www.OrderDynamics.com) contains links to other sites, which are not
we may monitor traffic patterns, site usage and related site information in order
to optimize our web service. We may provide aggregated information to third parties,
but these statistics do not include any identifiable personal information.