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eStore Websites
Unlock the revenue potential of your brands through our multi eStore website support
that allows for cross promotions and maintenance from a single management interface
and database. Enhance your buyer's experience with single-page checkout, accessory
product linking, rewards and loyalty programs, gift certificates, coupon codes,
wish lists, quantity discounting, breadcrumb control, real-time shipping price quotes,
and powerful searching.
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Product Management
Accelerate your time to revenue with flexible production information including,
keywords, categories, and multiple image support. Promote products on multiple eStore
websites and maximize sales opportunities with advanced pricing schemes per eStore,
bonus items per quantity purchased, product bundling, and shipping discounts. OrderDynamics
enables complete product lifecycle management through our built-in vendor accounts,
purchase orders, and inventory control with automated low quantity emails, real-time
inventory counts, allow/disallow backorders by products, and backorder status.
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Customer Service
Deliver a superior Customer experience by easily and professionally handling web,
email, and phone requests through our Customer Service tools. Our CSR features allows
your Customer Service Reps to follow powerful workflows, process phone orders, communicate
with customers, standardize e-mail responses, and manage inquiries to ensure a consistent,
high level of customer service and staff accountability. Our self-service tools
enable your Customers to serve themselves with features that allow them to re-order
previously placed orders, check order status, and resubmit declined or failed credit
cards.
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Order Management (OMS)
Rely on our feature-rich Order Management System (OMS) to reliably process your
orders through to fulfillment. Optionally, our OMS integrates with your existing
ERP enabling you to leverage external financial and fulfillment systems. The
Order Management System (OMS) is capable of automating the entire order lifecycle,
including pick, pack, and ship, but is also flexible enough to rely on technology
solutions that may already be in place.
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Marketing and Promotions
Increase retention and repeat sales using E-Cast Manager to quickly build and market
to existing Customers. Granular recipient filtering and Customer targeting is driven
by geography, product purchases, eStore websites, dollars spent and more. Quickly
create and monitor promotions using our Content Management System, real-time per-user
views and campaign tracking, with automated unsubscribe links and opt-in systems.
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Search Engine Optimization
Increase brand awareness, drive more website traffic, and ultimately increase sales
conversions with Search Engine Directive control and metadata customization. Using
HTML standards and best practices to reduce errors and increase efficiencies, OrderDynamics
help ensure search engines can index your eStore. In addition, Advanced Domain Masking
enables many domains and sub-domains to point to any eStore, webpage, or payment
page.
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Fulfillment & Inventory Control
Easily pick-and-pack your products using customized print groups. Route similar
orders to specific areas of your warehouse for simplified picking and packing. Automatically
prioritize orders based on SKU, Shipment destination, or shipment carrier to ensure
delivery guarantees are met. Ensure product availability through our integrated
tools that allow you to determine optimal re-order quantities and receive real-time
electronic notifications when it's time to re-order.
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Content Management
Maintain your eStore website easily using our integrated Content Management System
(CMS). Marketing staff can use the WYSIWYG editor or directly upload HTML files
into the CMS which automatically tracks versioning, rollback, and "go live" version
control. Close the loop on sales and marketing campaigns through referral tracking
and sales correlations. Quickly create new pages populated with dynamic content
including database driven pages without the need of IT resources. All eStore web-sites
automatically include a dynamic sitemap feature.
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Metrics and Reports
Make informed business decisions using our real-time report generation with comprehensive
drill-downs and 3D graphing views. You have access to key business information such
as Customer Metrics, Order Metrics, Item Metrics, Sales Metrics, Financial Metrics,
Payment Gateway Reconciliation Report, Referral Metrics, Referral to Sales Metrics,
Orders by Staff, Chargeback report, Visitors/Carts/Sales Conversion Report, plus
many others.