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Bronze |
Silver |
Gold |
Platinum |
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Managed Hosting Features |
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Bandwidth allocation per month |
50GB |
500GB |
1000GB |
5000GB |
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Hard Disk Space |
1GB |
10GB |
20GB |
40GB |
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E-mail accounts – POP3 |
N/A |
20 |
50 |
N/A |
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E-mail Accounts – Hosted Microsoft Exchange Server with 5 BlackBerry Enterprise Users |
N/A |
N/A |
N/A |
100 |
Live Telephone Support
9am – 5pm M-F EST
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1 Incident / month |
2 Incident / month |
5 Incident / month |
10 Incident / month |
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Product Database Size |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
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Storefront Limits |
1 |
5 |
10 |
Unlimited |
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Ecommerce Platform Features
Ecommerce platform features define system-wide and core features.
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Manage multiple web stores with unique domain names from a single platform |
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Unified product & customer databases |
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SEO Domain Masker – Map domains and sub-domains to any e-store, or page
- Search Engine Directive control
- Metadata customization
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Asynchronous & Redundant order processing with server fail-over
- Background Credit Card processing
- Offline payment processing
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Per-site payment gateways |
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Payment gateway failover |
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Payment gateway financial load balancing
- Maximum dollar thresholds per gateway
- Gateway preference
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Integration with major shipment carriers, i.e. UPS, DHL, FexEx and USPS |
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Integration with QuickBooks & Accpac Accounting Software |
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e-Store Website Features
e-Store website features define features and options available on all front-end websites. |
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Shopping cart with the following features:
- Revolutionary Single-Page Checkout
- Complex pricing schemes
- Bonus Items with a minimum quantity to qualify
- Product bundling with reduced bundle price
- Accessory product linking
- Quantity discounting
- Sale Pricing
- Rewards/Points Loyalty Programs
- Gift Certificates
- Coupon Codes
- Referral Tracking & Sales Correlation
- Reports for tracking successful advertising programs
- Wish Lists
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Real-time and customer accessible order status |
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Customer Account Information, Reorder option |
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Two separate product display areas allows for flexible and dynamic presentations of your products |
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“Customers who bought this also bought that” (dynamically generated from sales statistics or user specified) |
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Product categories & product searching |
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UPS, USPS & DHL real-time price quotes |
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Real-time customer status e-mail notifications and automated re-order reminder e-mails |
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Affiliate program support |
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Dynamically Generated Sitemaps |
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Breadcrumb Control operates in two modes: Category or History based |
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U.S. & Canada Zip/Postal Code Validation & lookups |
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Administrative Backend Features
Administrative backend features define all features and controls available on the customer account management interface.
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Executive dashboard with Real-time sales & 3D Graphing |
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Call Center dashboard with Case Management System
- E-mail Watcher component tracks and assigns case numbers to Inbound customer e-mails
- Inbound and Outbound Customer Service e-mail module from within the Dashboard
- Correspondence tracking
- Case delegation between employees
- Staff Order tracking
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Order management module
- View/Edit all order information
- Resubmit declined cards/new cards
- Modify shipping/billing information
- Per-order pricing overrides with Manager Approval Password
- Add notes to orders or customer accounts for future reference
- Returned Orders tracking & RMA # assignment
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Offline payment processing module
- Receive offline payment & record
- Release product for shipment
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Product management module
- Per-site data for all fields
- Multiple product images & automated image sizing
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Inventory management module
- Enter in Purchase Orders for products
- Low quantity automated e-mail notifications to purchasing manager
- Real-time inventory counts
- Toggle Allow/Disallow Backorders per product
- Customize whether storefronts display
- Backorder status
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Promotion & Sales management module |
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SEO Domain Masker management module |
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Content Management System
- WYSIWYG editor or upload HTML
- Concurrent versioning and rollback
- “Go Live” version control
- Create hidden pages anywhere in your site for specific marketing purposes
- All CMS pages support referral tracking and sales correlations
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Real-time report generation with comprehensive drill-downs & 3D Graphing. Customer Metrics, Order Metrics, Item Metrics,
Sales Metrics, Financial Metrics, Payment Gateway Reconciliation Report, Referral Metrics, Referral to Sales Metrics, Orders
by Staff, Chargeback report, Visitors/Carts/Sales Conversion Report, plus many others
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E-cast Manager
- Create and manage e-casts using our Content Management System
- Opt-in with account activation e-mail
- Automated unsubscribe links appended to all e-casts
- Granular filtering to target specific customers
Per user Views tracking
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Roles-based security
- Manage your own Staff user accounts
- Restrict access to areas and functions of the back end
- Track staff activity within the back end
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Warehouse Management & Product Fulfillment Features
Warehouse management & product fulfillment features define all components that are available for integration
into existing hardware and software on-premises at your warehouse.
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One-click “Bill & Print” – bills all pending orders and automatically generates packing slips, invoices
and shipping labels with real tracking numbers |
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Sorting and Grouping of invoices, packing slips and shipping labels for easy packing and ensuring “priority”
orders are processed first |
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Event Logging and Tracking of all Bill & Print jobs, ability to resubmit failed batches or resubmit individual orders
for printing |
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Multiple label & packing slip printer support |
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