Challenge
With order volumes growing daily, eSourceNutrition needed a more efficient fulfillment
system. With current warehouse resources responsible for manual data entry and packing
inventory, little growth was possible without hiring more staff. eSourceNutrition
also had several pieces to the eCommerce solution that wasn't possible to integrate.
That is, store front, shopping cart, and shipping providers were all separate systems
requiring maintenance and duplicated entry.
"OrderDynamics has completely automated our entire fulfillment process allowing
us to save time and money and improve the accuracy and timeliness of our shipments.
Overall, fulfillment costs are down, and customer service is up."
Solution
OrderDynamics Corporation recommended their One-Step Bill & Print feature , the
cornerstone of their Warehouse Automation toolset. With one click of the mouse,
eSourceNutrition's shipping staff had control over charging credit cards, packing
slip generation and shipment label printing. In addition, tracking numbers were
seamlessly updated on the web site and shipment confirmation e-mail notifications
were transmitted to customers. With One-Step Bill & Print a complex web of steps
was reduced to a simple press of the mouse without any room for human error or delays
in processing.
Benefits
- Shipment Integration with multiple shipment carriers
- Reduced human errors in transferring data between several disconnected systems
- Reduced number of shipping staff
- Higher utilization rate of existing shipping staff
- Turn-around time for order fulfillment decreased by 30 percent
- Real-time customer notifications and tracking number updates reduced inbound customer
inquiries