Complete Feature List PDF

Industry Leading Service Level Agreement (SLA)

  • Quality of Service Guarantee
    • eStore Availability Guarantee
    • eStore Performance Guarantee
    • Transaction Integrity Guarantee
  • Platform Maintenance
    • Software upgrades and maintenance included
    • On-demand feature requests
    • Continuous 3rd party integration
  • Support Team
    • Dynamic Merchandising Account Manager
    • 24x7x365 Technical Support
    • Response Time Guarantee

eCommerce Platform Features

  • Enterprise Search Engine Optimization (SEO)
    • Domain Masking - map domains and sub-domains to any product page or static landing page
    • Search Engine Directive Control
    • Per-domain Page Title, Keywords and Description customization
    • Per-product Page Title, Keywords and Description customization
    • Downlevel and Mobile Browser support for all site pages
    • All eStores support Google Analytics
    • Title tag and ALT attribute customization for products and product images
  • Order Processing Services
    • Asynchronous & redundant with server fail-over
    • Background Credit Card processing
    • Offline payment processing
    • Detailed error messages for all major gateways
    • Detailed order reporting including filters by order status and origin
    • AutoShip Engine enables products to be automatically re-ordered and shipped
    • Make-your-Best-Offer: Enables automated price bargaining with per-product minimum sale price and maximum automated bargain attempts per customer
  • Payment Gateway Services
    • Per-eStore payment gateways
    • Payment gateway failover
    • Payment gateway financial load balancing
    • Maximum dollar thresholds per gateway
    • Rules engine and preferences which enables complex gateway selection
    • VeriSign, Authorize.NET, Chase Paymentech, Moneris, TD OnlineMart, Beanstream, PayPal, Bill Me Later, CardinalCommerce
  • Integration Services
    • Automated Product Feeds out to: Shopzilla, Shopping.com, Google Base and PriceGrabber
    • CampaignerPro, Share a Sale, Link Share, Angel, McAfee Secure, Microsoft Ad Center, Ad Sonar, Yahoo Marketing Solutions, Live Person
    • Fulfillment Integration through: UPS, DHL, FedEx, USPS, Pitney Bowes, ShipWorks and Professional Distribution Services
    • Real-time shipping rate calculation through UPS and United States Postal Service (USPS)
    • XML, SOAP, Web Services API for extensibility
  • Image Generation Services
    • Single high-resolution source for high-quality thumbnails and product images
    • Configurable quality, resizing options
    • Asynchronous & Redundant
    • Assign images to eStores and content areas
    • Per-image alt attribute control
  • Generics – "one size fits all" Data Driven Grouped Listings with links to products
    • Used for Career Pages, Store Finder, Recipe Lists, etc.
  • Security Controls
    • Role-based security and session tracking
    • Manage user accounts and roles
    • Restrict access to areas and functions
    • Track user activity

eStore Website Features

  • High Performance eStore Website Frontend
    • eStore implementation and maintenance (independent of design team)
    • Multiple eStore support with many per-eStore features and unique domain names
    • Unified product & Customer database
    • Secure Sockets Layer (SSL) Certificates and Domain Name management
  • eStore Shopping Cart
    • Revolutionary single-page checkout
    • Complex pricing schemes including Per-site Pricing and AutoShip Pricing
    • Bonus Items with a minimum quantity to qualify
      • Buy 2 get 1 free
      • Buy 2 get a different product for free
    • Product bundling with reduced bundle price
    • Accessory product linking
    • Quantity discounting
    • Sale pricing
    • Rewards/Points and Loyalty Programs
    • Gift Certificates
    • Coupon Codes
    • Referral Tracking & Sales Correlation
    • Reports for tracking successful advertising programs
    • Wish Lists
  • Real-time and Customer accessible order status
    • Customer account information
    • Ability to re-order orders
    • Ability to retry failed orders without contacting Customer care
    • Ability to enable and disable AutoShip on previously placed orders
  • "Content Areas" for easy manipulation of product lists and image thumbnail sizes
  • "Customers who bought this also bought that"
    • Dynamically generated from sales statistics or can be statically defined
    • Dynamically generated top picks based on sales statistics
    • Can be branded in any way, for example: "Associated Products" or "Accessories"
  • Product categories & product searching
    • Nested category support
    • Multiple categories per-product
  • Real-time Customer status e-mail notifications and automated re-order reminder e-mails
  • Affiliate program support
  • U.S. & Canada Zip/Postal Code Validation & lookups
    • Helps eliminate shipping errors by ensuring validated addresses are passed to shipment carrier
  • Shopping Cart Trigger Engine
    • Allows creating rules for shopping cart events
    • Ie: When the sub total is > $50, give product X free
  • Photo galleries
  • Photo zoom control
  • Web 2.0 Product User Interfaces
  • Tax Module
    • Per country, or per state tax bindings

Administrative Backend Features

  • Executive Dashboard with real-time Sales Graphs
  • Promotion & Sales Management Module
    • Product Bundles with per eStore bindings
    • Coupons with codes, deduction/free, minimum totals, and scheduling
    • Sales pricing with price or points and automatic scheduling
  • Product Management Module
    • Multiple custom HTML fields
    • Multiple product images & automated image sizing
    • Item Categories and Per-eStore image bindings
    • Complex price schemes w/"Also Bought" overrides
    • Control inventory behavior per-SKU
    • Call Center Notes
    • Bulk-edit products
  • E-Cast Manager Promotions Management
    • Create and manage e-casts using our Content Management System
    • Opt-in with account activation e-mail
    • Automated unsubscribe links appended to all e-Cast
    • Granular filtering to target specific Customers
    • Per user Views tracking
  • Call Center Dashboard with Case Management System
    • E-mail Watcher component tracks / assigns case numbers to inbound Customer e-mails
    • Inbound and Outbound Customer Service e-mail module from within the Dashboard
    • Response templates for consistent Customer service verbiage
    • Correspondence tracking
    • Case delegation between employees
  • Call Center Order Workflow
    • Override prices, shipping costs
    • Staff Order tracking
    • Quickly locate Customers previous information, reduced data entry requirements
  • Order Management Module
    • View/Edit all order information
    • Resubmit declined cards/new cards
    • Modify shipping/billing information
    • Per-order pricing overrides with Manager Approval Password
    • Add notes to orders or Customer accounts for future reference
    • Returned Orders tracking & RMA # assignment
  • Offline Payment Processing Module
    • Receive offline payment & record
    • Release product for shipment
  • Content Management System
    • WYSIWYG editor or upload HTML
    • Concurrent versioning and rollback
    • "Go Live" version control
    • Create hidden pages anywhere in your site for specific marketing purposes
    • All CMS pages support referral tracking and sales correlations
  • Metrics and Reports
    • Comprehensive drill-downs
    • Customer Metrics, Order Metrics, Item Metrics, Sales Metrics, Financial Metrics
    • Payment Gateway Reconciliation Report, Referral Metrics, Referral to Sales Metrics
    • Orders by Staff, Chargeback report, Visitors/Carts/Sales Conversion Report
    • Web statistics (webstats) support (Google analytics, Webtrends, Omniture, other)

Fulfillment and Inventory Control

  • One-click "Bill & Print"
    • Bills all pending orders and automatically generates packing slips, invoices and shipping labels
    • Real tracking numbers
  • Sorting Services
    • Sorting and Grouping of invoices, packing slips and shipping labels for easy packing
    • Ensuring "priority" orders are processed first
  • Event Tracking
    • Logging and Tracking of all Bill & Print jobs
    • Resubmit failed batches or resubmit individual orders for printing
  • Manual Bill & Print
  • Generate packing slips on-demand
  • Reprint existing packing slip batches
  • Inventory Management Features
    • Enter in Purchase Orders for products in order to increase Inventory levels or manually adjust levels
    • Purchase Orders support receiveing partal shipments
    • Low inventory quantity sends automated e-mail notifications to purchasing manager
    • Real-time inventory counts and detailed inventory log reports enables you to track exactly how inventory has been impacted
    • Customize whether customers can order products when out of stock
    • Customize whether storefronts will display out of stock products
    • Backorder status reports
    • Transfer inventory to 3rd party accounting or ERP software
    • Out of Stock products are automatically removed from daily shopping feeds

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